PRIVACY & DATA PROTECTION

Privacy Policy

Clearwater Vista Irrigation Services

Effective Date: January 3, 2026
Last Updated: January 3, 2026

Cyber Security Data Protection Business Technology Privacy concept.

Our Commitment to Your Privacy

At Clearwater Vista Irrigation ("Company," "we," "us," "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage our irrigation and landscaping services or interact with our website.

This Privacy Policy applies to all personal information collected by Clearwater Vista Irrigation through our website, service agreements, phone communications, email, and in-person interactions.

By using our services or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your personal information.

California Consumer Privacy Act (CCPA) Notice

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This Privacy Policy includes disclosures required by California law and explains your rights as a California consumer.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Contact Information: Name, phone number, email address, mailing address, property address
  • Billing Information: Payment method details, billing address, purchase history
  • Property Information: Property size, landscaping details, existing irrigation systems, water source information
  • Service History: Records of services provided, maintenance schedules, warranty information, service notes
  • Communication Records: Emails, text messages, phone call records, chat transcripts, feedback and reviews
  • Account Information: Username, password (if you create an online account), preferences and settings

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages viewed, links clicked, time spent on pages, referring websites
  • Location Information: General geographic location based on IP address
  • Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies (see Section 8)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Marketing partners and lead generation services
  • Public records and property databases
  • Credit reporting agencies (for payment processing)
  • Social media platforms (if you interact with our social media pages)
  • Referral sources and business partners

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

  • Providing irrigation installation, maintenance, and landscaping services
  • Scheduling appointments and dispatching technicians
  • Processing service requests and quotes
  • Managing service agreements and warranties
  • Providing customer support and responding to inquiries

2.2 Billing & Payment Processing

  • Processing payments and managing billing
  • Sending invoices and payment reminders
  • Detecting and preventing fraud
  • Collecting overdue accounts

2.3 Communications

  • Sending appointment reminders and service notifications
  • Providing maintenance reminders and seasonal tips
  • Sending newsletters and promotional offers (with your consent)
  • Conducting customer satisfaction surveys
  • Responding to your questions and requests

2.4 Business Operations

  • Improving our services and customer experience
  • Analyzing service trends and customer preferences
  • Training staff and quality assurance
  • Managing business records and documentation
  • Complying with legal and regulatory requirements

2.5 Marketing & Analytics

  • Analyzing website traffic and user behavior
  • Personalizing your experience on our website
  • Conducting market research
  • Advertising our services (with appropriate consent)
  • Creating testimonials and case studies (with permission)

3. Data Security & Protection

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it.

3.1 Security Measures

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure storage of electronic records with access controls
  • Regular security assessments and updates
  • Employee training on data protection and privacy
  • Physical security measures for paper records
  • Secure disposal of records when no longer needed

3.2 Limitations

While we strive to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials (if applicable).

Data Breach Notification: In the event of a data breach that compromises your personal information, we will notify affected individuals and relevant authorities as required by applicable law.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

  • Active Customer Records: Duration of business relationship plus 7 years
  • Service & Warranty Records: Duration of warranty period plus 7 years
  • Financial Records: 7 years from date of transaction (IRS requirements)
  • Marketing Communications: Until you opt out or request deletion
  • Website Analytics: 26 months (Google Analytics default)
  • Legal Claims: Until the statute of limitations expires

After the retention period expires, we securely delete or anonymize your personal information. You may request earlier deletion of your information (see Section 5 for your rights).

5. Your Privacy Rights (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) regarding your personal information.

Right to Know

Request disclosure of the personal information we collect, use, disclose, and sell about you.

Right to Delete

Request deletion of personal information we have collected from you (subject to certain exceptions).

Right to Correct

Request correction of inaccurate personal information we maintain about you.

Right to Opt-Out

Opt out of the sale or sharing of your personal information (Note: We do not sell personal information).

Right to Limit

Limit the use and disclosure of your sensitive personal information.

Right to Non-Discrimination

You will not receive discriminatory treatment for exercising your privacy rights.

6. How to Exercise Your Privacy Rights

To exercise any of your privacy rights, you may contact us using the methods below:

Mail: Clearwater Vista Irrigation
Attn: Privacy Officer
3010 LBJ Freeway Suite 1200
Dallas, TX 75234

Verification Process

To protect your privacy, we must verify your identity before responding to your request. We may ask you to provide:

  • Your full name, address, and contact information
  • Recent service invoice number or account details
  • Government-issued ID (for sensitive requests)

Response Timeline

We will respond to verifiable consumer requests within 45 days. If we need additional time (up to 90 days total), we will notify you of the reason and extension period.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. The agent must provide written authorization from you and proof of their identity. We may require you to verify your identity directly with us.

No Fee

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine a fee is warranted, we will tell you why before completing your request.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand visitor preferences.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and activities. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expire).

7.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality, security, and navigation
  • Performance Cookies: Collect information about how you use our website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity across websites to deliver targeted advertising

7.3 Third-Party Analytics

We use third-party analytics services, including:

  • Google Analytics: Website traffic and user behavior analysis
  • Facebook Pixel: Advertising performance tracking
  • Google Ads: Campaign performance measurement

7.4 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Accept only first-party cookies
  • Delete cookies after each browsing session
  • Accept cookies on a case-by-case basis

Note: Disabling cookies may limit your ability to use certain features of our website.

7.5 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals because there is no industry standard for how to interpret them.

8. Children's Privacy

Our services are not directed to children under the age of 18.

We do not knowingly collect personal information from children under 18 years of age. If you are under 18, please do not provide any personal information through our website or services. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

COPPA Compliance: We comply with the Children's Online Privacy Protection Act (COPPA) and do not collect information from children under 13.

9. Third-Party Websites & Links

Our website may contain links to third-party websites, including social media platforms, equipment manufacturers, and business partners. These third-party sites have their own privacy policies, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party websites you visit.

When you click on external links, you leave our website and are subject to the privacy and security policies of the external site.

10. Marketing Communications & Opt-Out

With your consent, we may send you promotional emails, newsletters, special offers, and service reminders. You have the right to opt out of marketing communications at any time.

How to Opt Out

  • Email: Click the "unsubscribe" link at the bottom of any marketing email
  • Phone: Call us at (469) 874-1532 and request removal from marketing lists
  • Email Request: Send your opt-out request to [email protected]
  • Mail: Send written request to our business address

Important Note:

Even if you opt out of marketing communications, we will still send you transactional emails related to your service, such as appointment confirmations, invoices, and service updates. These are necessary for providing our services and cannot be opted out of.

11. International Data Transfers

Our services are primarily provided in California, United States. However, some of our service providers may process information in other countries. By using our services, you consent to the transfer of your information to the United States and other countries where our service providers operate.

These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

  • Posting the updated Privacy Policy on our website with a new "Last Updated" date
  • Sending an email notification to active customers
  • Providing notice through our website or services

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Company Name

Clearwater Vista Irrigation

Privacy Officer

Contact via methods below

Privacy Email

[email protected]

General Contact Email

[email protected]

Mailing Address

3010 LBJ Freeway Suite 1200
Dallas, TX 75234

We take your privacy seriously and will respond to your inquiries as promptly as possible, typically within 2-3 business days.

Your Privacy Matters to Us

We are committed to maintaining the trust and confidence of our customers. We will continue to evolve our privacy practices to meet the highest standards of data protection and transparency.

Thank you for trusting Clearwater Vista Irrigation with your personal information.

Professional irrigation services with integrity and respect for your privacy

Clearwater Vista Irrigation - Your Trusted Partner Since 2010